Important Notice:

As of October 11, 2019, all transaction processing fees are non-refundable. This policy applies to both pre-order and in-stock orders, as payment processors no longer refund these fees. Unfortunately, we are unable to issue refunds for transaction processing fees. We apologize for any inconvenience this may cause.

Pre-Order Payment Options

We offer three different payment options for pre-orders:

1. Deposit Option

   • You will be charged a deposit at the time of purchase, with the remaining balance due when the item is ready to ship.
   • Cancellation within 24 hours: Full refund of the deposit.
   • Cancellation after 2 days: The deposit will be non-refundable.

   Please note: Prices do not include shipping costs unless explicitly stated on the product page.

2. Pay in Full Option

   • You pay the full amount at the time of purchase and receive a discount for paying in full.

3. FlexPay Option

   • You make automatic monthly payments towards the total cost of the item.
   • A deposit is required when the order is placed.
   • Deposits are non-refundable.

   Please note: Prices do not include shipping costs unless explicitly stated on the product page.

Pre-Order Cancellation Policy

• Pre-Order Cancellation Policy

  Deposit-Only Orders:

  • All deposits are non-refundable, unless otherwise specified on the product page.

  Pay in Full Orders:

  • If the order is canceled within 24 hours of purchase, a full refund will be issued.
  • If the order is canceled after 24 hours, the deposit portion is non-refundable, and the remaining balance will be refunded.

  FlexPay Orders:

  • The initial deposit is non-refundable.
  • Subsequent payments are refundable.

  Moducase Orders:

  • Due to the custom made-to-order nature of Moducase products, all Moducase pre-orders are non-refundable after 7 days from the order date.
  • Cancellations within 7 days will be subject to a 20% cancellation fee, deducted from the total order value.

  Store Credit / Gift Cards:

  • Orders paid using store credit or gift cards are non-refundable.

Store Credit / Gift Card Usage

• Store credit and gift cards cannot be used to purchase items that are already discounted or on sale. These payment methods are only applicable to full-priced items.

Cancellation Fees

Please note that all orders are subject to cancellation fees. This includes both pre-order and in-stock items. Specifically, transaction processing fees charged by our payment processor are non-refundable for any cancelled order, as these fees are not returned to us by the payment processor.

Damaged Items / Lost Items / Return Policy

• Damaged Items:

  • All items are insured for their full value during transit.
  • If your item arrives damaged, we will make every effort to replace it at no cost to you. If a replacement is unavailable, you have the following options:
    1. Return the damaged item for a full refund.
    2. Have the item professionally repaired at no cost to you.

• Lost Items:

  • If an item is lost during transit, we will offer a refund or replacement.

• Important: You must contact us within 30 days of receiving your item to report damage or loss; after this period, the policy will no longer apply.

Return Policy

• Changed Your Mind?:
  • For in-stock items, returns are accepted within 3 days of receiving your order.
  • All returned items must be in brand-new, sealed condition.
  • A 20% restocking fee will apply to all returns.
  • Shipping costs for returns are the responsibility of the buyer.
  • A refund will be issued within 7-10 business days of receiving the returned item at our warehouse.

Additional Terms

• Non-Transferability: All orders are non-transferable. The purchaser cannot transfer ownership or rights to another individual.

Thank you for understanding our terms and conditions. If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service team.